FAQs
1. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard), PayPal, and other secure payment gateways available at checkout.
2. How long does it take to process and ship my order?
Once your order is placed, Shipping takes between 1–4 days, depending on your location. You’ll receive a tracking number once your order is shipped.
3. Can I change or cancel my order after it has been placed?
Unfortunately, once an order is placed, we are unable to make changes or cancellations. However, if there’s an issue, please contact our customer support team immediately, and we will do our best to assist you.
4. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email or SMS. You can use this tracking number to follow the progress of your shipment.
5. What if I receive a damaged or defective product?
If you receive a damaged or defective item, please contact us within 14 days of delivery. We will arrange for a return, exchange, or refund based on our Return & Exchange Policy.
6. How do I return or exchange an item?
To return or exchange an item, please visit our Return & Exchange Policy page for complete instructions. Make sure the product is in its original condition and packaging.
7. How do I contact customer service?
You can reach our customer service team via:
- Phone: 01001745800 / 01021521390
- Or through our social media channels.
8. Can I buy your products in-store?
Yes, we have a physical store location! Visit us at Store Location on Google Maps to explore our full range of products.
9. How do I know which size to choose?
We provide a detailed sizing chart on each product page to help you select the right size. If you're unsure, feel free to contact our customer service team for assistance.
10. Do you offer promotions or discounts?
Yes, we offer occasional promotions and discounts. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest offers.